Cookie management

1 . Cookies

The term “cookies” covers all registered or read tracers when consulting a website.
Cookies, based on a file that can be stored on the user’s computer while browsing, are designed to simplify navigation on sites and measure their effectiveness.

Ergosanté’s online sales website is based on two categories of cookies:

(1) Cookies strictly necessary for the provision of the service requested by the user. Without them the proper operation of the site would be altered. For example:

o Visitor authentication

o Session identifiers: it allows each user to remain identified throughout its control path, once the user has created its customer account. This cookie has a life of 30 days

o Shopping basket: it is recorded at each addition of items to the basket so that it is not emptied when the visitor changes page. This cookie has a lifetime of 3 days when the user is not authenticated and 30 days when it is. This cookie is deleted when disconnecting or validating the customer payment.

o User interface customization (language or presentation choice)

o « already seen» cookies: allows each user to see the latest articles consulted. Its lifetime corresponds to the session time.


(2) The Hearing Analysis Cookies, which allow Ergosanté to improve its content and online service through various measures of Internet users’ browsing. Emitted by Google Analytics and site analyze, the information collected allows Ergosanté to measure the number of visits, the route and interests of each visitor anonymously. This data allows us to improve our content and user experience.

Some cookies are deposited by Ergosanté directly during navigation on one of its sites. Other cookies are deposited by companies outside Ergosanté to collect user browsing data when browsing different sites. For more information, users are invited to consult the privacy policies of these companies.

In accordance with CNIL’s recommendations, the collection of consent is made by the appearance of a banner visible on the website, which contains the following information:

  • the purposes of the cookies used;
  • the possibility of opposing these cookies and changing the settings by clicking on a link “learn more and setting cookies”
  • because the continuation of its navigation is agreed to the deposit of cookies on its terminal.

Cookies can be disabled at any time by setting the browser. Any setup on the web browser, concerning the acceptance or refusal of cookies, will be likely to change the browsing on the Internet and on our website, as well as the conditions for access to certain services requiring the use of these same cookies.


2. How and how long are the data stored?

Treatment actions are carried out on the data in Ergosanté’s files and databases, applying strict control rules, in accordance with the state of technological art and the recommendations of the competent control authority.

2.1. Personal data security

Ergosanté takes all necessary precautions to preserve the security and confidentiality of personal data, including preventing deformed, damaged or unauthorized third parties from accessing it.

Ergosanté progressively extends the scope of its security measures, and develops procedures specific to the consideration of the regulation.

2.2. Data retention and archiving

The shelf life depends on the activity concerned, the nature of the contact (customer or prospect) and the uses of the sector.

-Ergosanté fixed the retention period of personal data by default to five years.

-Some data are retained for a shorter shelf life:

o Cookies expire thirteen months after their last update.

o The lead data is deleted beyond a period of 3 years without response to any solicitation.

-Ergosanté retains certain mandatory documents (invoices etc.) depending on the legal duration of conservation.

-The length of time is sometimes linked to the relevance or necessity of processing: client data are retained for the duration of the commercial relationship or data present in the directories are retained for the duration of the warrants of the persons concerned.

Old data is archived, strict access control is then activated. Data that has become useless are destroyed.